I haven't gotten my downloads yet, and it's been an hour or so

We recommend writing in as soon as possible if your downloads are not ready, as this means your order may have been held up for manual review. Please contact us at support@denpasoft.com if you do not get it after a few hours.

That's Great, but I have a physical order, and it's been a week or so

As for orders not arriving: if your order contains a pre-order item, it's shipped all in one package, meaning it will wait for the pre-orders to arrive at our office before being sent out.