Here are some troubleshooting steps to follow in case you are experiencing issues with games made in Ren'py visual novel engine:

  • Make sure you have DirectX installed.
  • Also, make sure you have Microsoft Visual C++ 2010 Redistributable Package installed.
  • If the previous steps do not solve the problem, you may want to consider updating your graphics and/or sound drivers.
  • Holding Shift during the start-up of the game might help it run.
  • Try creating a Safe Mode file and add the following:

    set RENPY_DISABLE_SOUND=pss,mix

    set RENPY_DISABLE_FULLSCREEN=1

    set RENPY_DISABLE_JOYSTICK=1

    set RENPY_RENDERER=sw

    <filename of the renpy game>.exe

    pause

  • If none of the solutions listed have helped, please contact Steam Support about getting a refund.


If you are experiencing issues with the game not working after it ran on Steam, try navigating to the following path %APPDATA%\RenPy (type it in to the address bar of the explorer path) and then archiving and deleting the folder labeled with the name of the game you are having issues with.


If you are experiencing some sound issues with games made in Ren'py visual novel engine, please follow these steps:

 

  • Make sure you do not have the sound muted. To check, right-click on the sound icon, go to Volume Mixer, and search for the game. Make sure it's not muted or at a very low volume setting.
  • Make sure you don't have the game muted. To check, go into the settings menu of the game and check your audio options.
  • In some cases, there's a known problem with Razer Synapse intervening with audio. Similar¬†sound applications can cause issues with RenPy games.
  • In some rare cases, Ren'py-made games do not like it when have two sound cards are installed.
  • If all else fails, unplug your headphones if you are using them.