Here are some frequently asked questions regarding the Grisaia games.

Q: Is there any chance of getting Grisaia all-ages physical copies outside of the Kickstarter campaign?

A: This may be possible, but it requires talking with Frontwing about it. If it's possible, we will make an announcement about it.

Q: Will the Grisaia games have DRM?

A: The physical version of the games will be DRM free; they will not be tied to Steam at all or any other DRM systems. There will also be no DVD check.


Q: Will the games have Steam Trading Cards support?

A: Yes, there will be Steam Card support for all the games featured in the Grisaia Kickstarter campaign. 


Q: Since the first game, The Fruit of Grisaia, is out, when are the other games coming out?

A: They will be released as they are completed.


Q: Does this mean they will be physically shipped as completed?

A: Yes.


Q: What about the physical release of Idol Magical Girl Chiru Chiru Michiru?

A: Sekai Project is looking to ship them after completing the other three games.


Q: How do I claim the unrated version of Grisaia that I bought through BackerKit?

A: If you bought a copy of the unrated version through BackerKit, please check your email for a coupon code to get the game on Denpasoft.  First, add the game to your cart, checkout from the store, enter in the coupon code that was emailed to you, and it should discount the game to $0. It is highly recommended that an account is created on Denpasoft so you can re-download the game in the future. Please do note that the coupon will expire in 1 year and can only be used once.


Q: Will there be OSX/Linux ports of the Grisaia games?

A: Porting the Grisaia series to OSX and Linux is going to be a complex technical process. In order to avoid delaying the release of the games, the initial physical release shipped to Kickstarter backers will be PC-only. However, if your pledge includes digital copies of the games, we will patch in free access to the Mac and Linux ports when they're ready.


Q: When will the digital editions of the Grisaia OST be available?

A: It will be available soon. Once we are able to, we will make an announcement about it. Thank you for your patience.


Q: How will my rewards be shipped?

A: For our US backers everything will be shipped with insurance and tracking through USPS or UPS. For international backers it gets a bit more complicated. We will be declaring only the physical items and the value they were pledged at individually. Depending on country the packages will either be shipped by USPS Priority or UPS/FedEx Saver, whichever is up to the fulfillment center to decide.


Q: So about those custom fees...

A: Sorry, we are not able to under declare the value of the physical items to avoid custom fees. That is highly illegal and we would suffer huge fines if we were caught. We will be looking into other shipping solutions, such as using a warehouse in Europe. We will have more information regarding this in the future.


Q: I got my Fruit of Grisaia copy, but it refused to work after installation. The error message read "The program couldn't start because MSVCP120.dll is missing from your computer. Try reinstalling the program to fix this problem." No matter how much I re-install, it doesn't work. I am running the Windows 7 Professional 64bit Operating System. What do I do?

A: You have to install the Microsoft Visual Studio 2013 Runtime Libraries in order to get the game to work. You can download the missing file through Microsoft's site.

Q: What is the status of a future physical release of the unrated Fruit of Grisaia?

A: We're currently in talks of making that possible. Please stay tuned for further news on this.