FAQ

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Media Key/Recording and Streaming Policy
Recording and Streaming Policy: This details what titles are permitted to be recorded and/or streamed. Please keep in mind that the original IP...
Tue, 16 Oct, 2018 at 12:18 PM
Ren'Py Visual Novel Engine Games Troubleshooting Steps
Here are some troubleshooting steps to follow in case you are experiencing issues with games made in Ren'py visual novel engine: Make sure you hav...
Wed, 6 Dec, 2017 at 3:15 PM
NEKOPARA Troubleshooting Steps
Depending on the error, you may need to follow these recommended steps:   If the screen is blank but there is no other error, it may be a steam cloud sy...
Thu, 11 Oct, 2018 at 10:35 PM
General FAQ
Frequently Asked Questions: Here is a list of questions we get frequently. Feel free to suggest ones that you may have, and we will periodically revie...
Wed, 6 Dec, 2017 at 4:05 PM
Kickstarter & BackerKit FAQ
Here are some frequently asked questions pertaining to our Kickstarter campaigns and on the usage of BackerKit. Q: What happens when the Kickstarter cam...
Wed, 6 Dec, 2017 at 3:24 PM
Narcissu Kickstarter FAQ
Here are some frequently asked questions pertaining to the Narcissu 10th Anniversary Anthology Project. Q: Will there be a Japanese version of Narciss...
Wed, 4 May, 2016 at 5:09 PM
Shipment FAQ
Here are some frequently asked questions regarding shipment issues. Q: My package is missing/damaged! What should I do? A: We take all missing an...
Wed, 6 Dec, 2017 at 3:32 PM
T-Shirts FAQ
Our T-shirts use different sizes based on what t-shirt they are. Generally, these are for the following body measurements. If you want to know what t-shirt...
Sat, 4 Aug, 2018 at 11:48 AM
GATE Manga FAQ
Here are some frequently asked questions pertaining to the GATE manga. Q: When will the GATE manga be shipped out? A: We are working on getting...
Fri, 3 Aug, 2018 at 4:26 PM
Changing Language Region
To change the region for games if you wish to play them in Japanese, please follow the following instructions: Changing the language of the Steam ...
Wed, 4 May, 2016 at 5:35 PM