FAQ

Denpasoft General FAQ
Here are some frequently asked questions regarding Denpasoft and their games.   Q: How is Denpasoft related to Sekai Project? A: Denpasoft is an impri...
Thu, 11 Oct, 2018 at 7:50 PM
Grisaia Trilogy FAQ
Here are some frequently asked questions regarding the Grisaia games. Q: Is there any chance of getting Grisaia all-ages physical copies outside o...
Mon, 3 Oct, 2016 at 5:34 PM
Reward Points FAQ
As a way to reward you for shopping at our store, we have a reward points system integrated with our store. These points can be used for discounts on purcha...
Thu, 9 Nov, 2017 at 12:53 PM
My Denpasoft Account is Missing / Cannot login to Denpasoft
If you cannot login due to a missing account, you may have the following problems: Due to the shop platform migration, you may need to re register for t...
Thu, 11 Oct, 2018 at 1:38 PM
Do your games contain any viruses or malware?
Our games do not contain any malware or viruses. However, many antivirus programs will sometimes detect false positives or unwanted behavior when you run a ...
Thu, 11 Oct, 2018 at 10:29 PM
My Order hasn't arrived yet/My downloads are not ready
I haven't gotten my downloads yet, and it's been an hour or so We recommend writing in as soon as possible if your downloads are not ready, as...
Thu, 11 Oct, 2018 at 10:41 PM
Availability of Physical Editions on Denpasoft
Due to cost of production, we can only produce a limited number of physical editions of our games. Once the initial run runs out, we apologize but the limit...
Tue, 16 Oct, 2018 at 12:49 PM
Pre orders for The Ditzy Demons Are In Love With Me
If you preordered the game, you may receive an email with placeholder links. These links will be automatically upgraded to full links on release day.
Thu, 18 Oct, 2018 at 6:02 PM